I partner with business, product, design, marketing, technology, and operations leaders to apply human-centered and data-driven approaches to strategy development, innovation, and business transformation:

• Prioritize the right opportunities and problems to solve through customer, market, and business insights

• Generate bigger and better business ideas using an extensive set of creativity and foresight tools

• Create simple sketches and quick prototypes to test early concepts and de-risk investments

• Evaluate desirability, business viability, and technical feasibility to define roadmap priorities

• Use data and storytelling to get executive decision-makers bought in to the vision quickly

• Align key stakeholders across teams to plan, activate, and measure execution

With a career that began in civil engineering before pivoting to business, I combine big-picture and systems thinking with analytical rigor and attention to detail to maximize impact while managing risk.

I’ve held leadership roles in a boutique consulting firm and a Fortune 100 company where I built and led nimble multi-disciplinary teams to deliver high-impact strategic initiatives, including:

• Strategic design of innovative products and services successfully launched to 10s of millions of customers, driving higher engagement and elevating brand impact

• Redesign and digital transformation of enterprise business processes resulting in >50% reductions in cycle time and cost while improving risk management and enhancing employee experiences

• Creation of 100s of patented and patent pending inventions at the intersection of emerging technology, human needs, and business opportunity

• Development of new ways of working that reduced the duration of innovation discovery and incubation phases by up to 90% while generating higher-quality outcomes

FEEDBACK FROM PROJECT EXECUTIVE SPONSORS

“Jed’s team brought the voice of the customer and the voice of the employee to identify new solutions that have a direct correlation with increased customer retention growth and reduced operating expense. I can’t imagine there’s a business in the entire organization where this team wouldn’t provide value.”

“This engagement helped us springboard into execution new capabilities that will drive efficiency and cost savings. For example, early opportunities to deploy AI are in process, as well as new ways to partner with customers.”

“This process helped us accelerate to a common ground and validate the opportunities we should focus on. It also pointed out disconnects in our end-to-end process that we are working to fix.”

“Jed’s team was very effective in the way they enabled us to align with senior stakeholders by making the outputs tangible. When you can visualize an idea, even with stick-figure drawings, you give leaders something specific they can react to and you shrink the room for misunderstanding. It’s a super powerful approach to get everyone aligned.”

“One reason we engaged was because we needed new ideas and I wanted to be sure those ideas would be steeped in customer empathy and lead to informed business decisions. The team brought critical expertise and objectivity to facilitate discussions with the right people to get to the best outcomes. We achieved everything I was hoping to and more.”

FEEDBACK FROM PROJECT TEAM PARTICIPANTS

“For me, to have access to this innovation skillset and way of working at this time was a gift.”

“I got a chance to be a truth teller. You need to be in a safe area to do this. I feel this was a safe space to be candid.”

“I feel like we got more done in 8 weeks than would normally take a year or two.”

“This was probably the best 6 weeks of my 17-year career so far at this company.”